Searching for word of mouth in the digital age: Determinants of consumers’ uses of face-to-face information, internet opinion sites, and social media

Bartschat M, Cziehso G, Hennig-Thurau T

Research article (journal) | Peer reviewed

Details about the publication

JournalJournal of Business Research
Volume141
Page range393-409
StatusPublished
Release year2021
Language in which the publication is writtenEnglish
DOI10.1016/j.jbusres.2021.11.035
Link to the full texthttps://www.sciencedirect.com/science/article/pii/S0148296321008420
KeywordsWord of mouth; Internet; Marketing

Authors from the University of Münster

Bartschat, Maria
Chair for Marketing & Media
Hennig-Thurau, Thorsten
Chair for Marketing & Media