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Shifting the Blame: How Surcharge Pricing Influences Blame Attributions for a Service Price Increase
Pallas F, Bolton L, Lobschat L
Research article (journal)
| Peer reviewed
Details about the publication
Journal:
Journal of Service Research
Volume:
21
Issue:
3
Page range:
302-318
Status:
Published
Release year:
2018
Language in which the publication is written:
English
DOI:
10.1177/1094670518755314
Authors from the University of Münster
Lobschat
,
Lara
Junior professorship for marketing
(Prof. Lobschat)