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Effizienzmessung industrieller Dienstleistungen mittels Data Envelopment Analysis (ServDEA)

Backhaus Klaus, Becker Jörg, Beverungen Daniel, Breuker Dominic, Bröker Ole, Brüne Philipp Alexander, Dietrich Hanns-Alexander, Knackstedt Ralf, Rauer Hans Peter, Reichle Florian, Wilken Robert

Research article (book contribution)

Details about the publication

Editors: Möller K, Schultze W
Book title: Produktivität von Dienstleistungen
Page range: 53-133
Publisher: Springer Fachmedien Wiesbaden
Status: Published
Release year: 2014
Language in which the publication is written: German
ISBN: 978-3-658-04085-7

Authors from the University of Münster

Backhaus, Klaus
Chair for Business-to-Business Marketing (IAS)
Becker, Jörg
Chair of Information Systems and Information Management (IS)
Beverungen, Daniel
Chair of Information Systems and Information Management (IS)
Breuker, Dominic
Chair of Information Systems and Information Management (IS)
Dietrich, Hanns-Alexander
Chair of Information Systems and Information Management (IS)
Knackstedt, Ralf
Chair of Information Systems and Information Management (IS)
Rauer, Hans Peter
Chair of Information Systems and Information Management (IS)

Projects the publication originates from

Produktivity Benchmarking for Industrial Services: Design and Evaluation of Adaptions for the Data Envelopment Analysis (ServDEA)
Duration: 01/09/2010 - 30/04/2014
Funded by: Federal Ministry of Research, Technology and Space
Type of project: Participation in federally funded joint project