Walking a Mile in Their Shoes—A Citizen Journey to Explore Public Service Delivery from the Citizen Perspective
Scholta Hendrik, Halsbenning Sebastian, Distel Bettina, Becker Jörg
Research article in edited proceedings (conference) | Peer reviewedDetails about the publication
Editors: Viale Pereira, Gabriela; Janssen, Marijn; Lee, Habin; Lindgren, Ida; Rodríguez Bolívar, Manuel Pedro; Scholl, Hans Jochen; Zuiderwijk, Anneke
Book title: Electronic Government: 19th IFIP WG 8.5 International Conference, EGOV 2020, Linköping, Sweden, August 31 – September 2, 2020, Proceedings
Page range: 164-178
Publisher: Springer
Place of publication: Cham
Title of series: Lecture Notes in Computer Science (LNCS)
Volume of series: 12219
Status: Published
Release year: 2020
Language in which the publication is written: English
Conference: EGOV-CeDEM-ePart 2020, Linköping, Sweden
Link to the full text: https://link.springer.com/chapter/10.1007/978-3-030-57599-1_13
Keywords: Customer Journey; User Journey; Service Design; Digital Government; Citizen Journey
Authors from the University of Münster
| Becker, Jörg | |
| Distel, Bettina | |
| Halsbenning, Sebastian | |
| Scholta, Hendrik |
Projects the publication originates from
Duration: 01/01/2020 - 31/12/2020 Funded by: Nationales E-Government Kompetenzzentrum e.V. Type of project: Individual project |