What does it take to be a virtual team player? The knowledge, skills, abilities, and other characteristics required in virtual teams2

Krumm, Stefan; Kanthak, Jens; Hartmann, Kai; Hertel, Guido

Abstract

Competency models are available for many aspects of work that cut across various occupations (such as leadership, teamwork, etc.). Although virtual teamwork has developed to a highly prevalent aspect of work, very little is known about the knowledge, skills, abilities, and other characteristics (KSAOs) required. In the current study, KSAO requirements of virtual and traditional business teams (n = 175 and 205, respectively) were compared and aligned to the Great Eight competency model. Results showed that KSAOs pertaining to Leading and Deciding and to Analyzing and Interpreting were more important in virtual teams. Conversely, virtual and traditional teams did not differ in terms of broad personality (Big Five) requirements. Together, these findings contribute to deeper knowledge on selection and training in virtual teams.