IT Consumerization and its Effects on IT Business Value, IT Capabilities, and the IT Function

Köffer S, Fielt E, Niehaves B

Research article in edited proceedings (conference) | Peer reviewed

Abstract

IT consumerization is both a major opportunity and significant challenge for organizations. However, IS research has hardly discussed the implications for IT management so far. In this paper we address this topic by empirically identifying organizational themes for IT consumerization and conceptually exploring the direct and indirect effects on the business value of IT, IT capabilities, and the IT function. More specifically, based on two case studies, we identify eight organizational themes: consumer IT strategy, policy development and responsibilities, consideration of private life of employees, user involvement into IT-related processes, individualization, updated IT infrastructure, end user support, and data and system security. The contributions of this paper are (1) the identification of organizational themes for IT consumerization, (2) the proposed effects on the business value of IT, IT capabilities and the IT function, and (3) combining empirical insights into IT consumerization with managerial theories in the IS discipline.

Details about the publication

Status: Published

Release year: 2015

Language in which the publication is written: English

Conference: Pacific Asia Conference on Information Systems (PACIS), Singapoore

Keywords: IT consumerization; IT capabilities; Business value of IT; IT function; IT management

Authors from the University of Münster

Köffer, Sebastian	Chair of Information Systems and Information Management (IS)
Niehaves, Björn	Chair of Information Systems and Information Management (IS)

Projects the publication originates from

Steigerung von Innovationsfähigkeit im demografischen Wandel durch die Integration sozialer Medien und IT-gestützter Geschäftsprozesse (WeChange) Duration: 01/08/2011 - 30/04/2015 Funded by: Federal Ministry of Research, Technology and Space Type of project: Participation in federally funded joint project
The Networked Service Society (NSS) Duration: 01/07/2010 - 31/12/2014 Funded by: Federal Ministry of Research, Technology and Space Type of project: Participation in federally funded joint project

Promotionen, aus denen die Publikation resultiert

The Digitalization of the Knowledge Workplace - Implications to Manage Work in the Future
Candidate: Köffer, Sebastian | Supervisors: Becker, Jörg
Period of time: until 09/05/2016
Doctoral examination procedure finished at: Doctoral examination procedure at University of Münster