Unpacking the Role of Individuals in Process Mining: A Literature Review and Research Framework

Dyong, J.; Franzoi, S.; vom Brocke, J.

Abstract

Process mining enables organizations to analyze process executions based on event data and holds substantial potential for value creation. However, prior research on value realization has predominantly focused on the organizational level, largely overlooking the individuals who engage with process mining. These individuals interpret process data, generate insights, and initiate improvement actions, ultimately determining whether process mining delivers its promised value. This paper centers on the individual level of process mining by consolidating the emerging but fragmented literature on this topic. Through a literature review, we identify and analyze 23 studies that explicitly examine individuals in process mining contexts. Our synthesis uncovers (1) contingency factors that influence individuals in process mining, (2) core elements that constitute the role of individuals in process mining, and (3) value constructs associated with individual use. Building on these insights, we develop an integrative framework of individuals in process mining and outline a research agenda.