University of Münster
CRIS@UM
DE | EN

Practicability of IT services in operational use (ITOM)

Basic data for this project

Type of project: Own resources project
Duration at the University of Münster: 01/04/2010 - 31/12/2022

Description

Survey of challenges and problems of IT service management with regard to operational use as well as development and evaluation of service definition and description.

Keywords: IT Operations Management; ITIL; IT Service Management; IT Infrastructure Library; ISO 20000

Project management at the University of Münster

Remfert, Christian
Interorganisational Systems Group (IOS) (IOS)
Teubner, Rolf Alexander
Interorganisational Systems Group (IOS) (IOS)

Publications of the University of Münster resulting from the project

Giving IT Services a Theoretical Backing
Teubner A, Remfert C (2017)
In: Yamamoto S (eds.), Human Interface and the Management of Information: Information, Knowledge and Interaction Design. HIMI 2017., 448-468. Cham: Springer International Publishing. doi:10.1007/978-3-319-58521-5_35DO-10.1007/978-3-319-58521-5_35
Research article in edited proceedings (conference) | Peer reviewed | Published
Bringing IT services to life - Insights into the challenges of IT service identification
Remfert C, Teubner RA (2015)
In:  (eds.), . Elsevier.
Research article in edited proceedings (conference) | Peer reviewed | Published
IT-Service Management - Ein neues Paradigma für das Informationsmanagement
Teubner R A, unter Mitarbeit von J Terwey:  (2008)
Münster: Institut für Wirtschaftsinformatik.
Working paper | Published
IT Service Management Revisited - Insights from Seven Years of Action Research
Teubner A, Remfert C (2012)
In:  (eds.), . (kein Verlag angegeben).
Research article in edited proceedings (conference) | Peer reviewed | Published
Eine Fallstudie zur Einführung des IT-Servicemanagement in einer Lehr- und Forschungseinrichtung
Teubner RA, Remfert C (2016)
Münster(kein Verlag angegeben).
Working paper | Published