No Time like the Present: Effects of Language Change on Automated Comment Moderation

Justen, Lennart; Müller, Kilian; Niemann, Marco; Becker, Jörg

Research article in edited proceedings (conference) | Peer reviewed

Abstract

The spread of online hate has become a significant problem for newspapers that host comment sections. As a result, there is growing interest in using machine learning and natural language processing for (semi-) automated abusive language detection to avoid manual comment moderation costs or having to shut down comment sections altogether. However, much of the past work on abusive language detection assumes that classifiers operate in a static language environment, despite language and news being in a state of constant flux. In this paper, we show using a new German newspaper comments dataset that the classifiers trained with naive ML techniques like a random-test train split will underperform on future data, and that a time stratified evaluation split is more appropriate. We also show that classifier performance rapidly degrades when evaluated on data from a different period than the training data. Our findings suggest that it is necessary to consider the temporal dynamics of language when developing an abusive language detection system or risk deploying a model that will quickly become defunct.

Details about the publication

PublisherPoels, Geert; da Silva, Miguel Mira; de Kinderen, Sybren; Sales, Tiaga Prince; Gordijn, Jaap
Book titleProceedings of the Conference on Business Informatics 2022
Page range40-50
Publishing companyWiley-IEEE Computer Society Press
Place of publicationOnline
StatusPublished
Release year2022
Language in which the publication is writtenEnglish
ConferenceConference on Business Informatics, Amsterdam, Netherlands (Kingdom of the)
DOI10.48550/arXiv.2207.04003
Keywordsabusive language detection; natural language processing; concept drift; Auto-ML; COVID-19

Authors from the University of Münster

Becker, Jörg
Chair of Information Systems and Information Management (IS)
Müller, Kilian
Chair of Information Systems and Information Management (IS)
Niemann, Marco
Chair of Information Systems and Information Management (IS)