Which Business Information do Decision-Makers need at Work? - Towards a Classification Framework

Riehle, Dennis M; Radas, Jonathan

Abstract

Having the right information at hand is crucial for decision-makers. To support decision-makers with adequate IT systems, it is necessary to know which type of information decision-makers need at their workplace. Therefore, our research goal is providing a framework that structures the information needs for decision-makers in large organizations. In this paper, we conduct a structured literature review to find different classifications of information needs. We combine and integrate three well-known frameworks. Our resulting framework consisting of the dimensions scope, time-orientation, abstraction and presentation is evaluated in eleven interviews conducted with managers. This shows that the information categories found in literature can be mapped to the actual information need found in practice.