The relationship between sustainability and customer satisfaction in hospitality: An explorative investigation using eWOM as a data source
Gerdt Sven-Olaf, Wagner Elisa, Schewe Gerhard
Research article (journal) | Peer reviewedDetails about the publication
Journal: Tourism Management
Volume: 2019
Issue: 74
Page range: 155-172
Status: Published
Release year: 2019 (18/02/2019)
Language in which the publication is written: English
Keywords: Electronic word of mouth (eWOM); Sustainable hospitality; Sustainability measures; Content analysis; Customer reviews; Customer satisfaction
Authors from the University of Münster
| Gerdt, Sven-Olaf | Chair of Organization, Human Resource Management and Innovation |
| Schewe, Gerhard | Chair of Organization, Human Resource Management and Innovation |
| Wagner, Elisa | Chair of Organization, Human Resource Management and Innovation |