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Evaluation of ICT Investments in Public Administrations based on Business Process Models

Becker J, Bergener P, Kleist S, Pfeiffer D, Räckers M

Research article in edited proceedings (conference) | Peer reviewed

Abstract

Within the public sector domain there is great potential for business process optimization through ICT. However, until today these possibilities remain largely unexploited. To measure the impact of ICT-investments all processes of a public administration have to be taken into account. The PICTURE modelling method has been proposed as a way to efficiently model the whole process landscape of a public administration. Based on the processes captured, the impact of certain ICT functionalities can be analyzed. ICT investment decisions become more transparent towards the political leadership which are the decision makers in the public sector. This paper has two research objectives: First, an architecture for an semi-automated evaluation of ICT investment decisions is introduced. Second, the practical feasibility of the architecture is shown based on an investment decision for a document management system.

Details about the publication

Editors: Wimmer M, Scholl H, Ferro E
Book title: Electronic Government - 7th International Conference, EGOV 2008, Turin, Italy, August 31 - September 5, 2008. Proceedings
Page range: 124-135
Publisher: Springer
Place of publication: Berlin Heiderberg
Title of series: Lecture Notes in Computer Science (ISSN: 0302-9743)
Volume of series: 5184
Status: Published
Release year: 2008
Language in which the publication is written: English
Conference: 7th international conference on Electronic Government, Turin, Italy
ISBN: 978-3-540-85203-2
DOI: 10.1007/978-3-540-85204-9_11
Keywords: E-Government; Public Administration; Process Landscape; ICT; Investment; Decision Support

Authors from the University of Münster

Becker, Jörg
Chair of Information Systems and Information Management (IS)
Bergener, Philipp
Chair of Information Systems and Information Management (IS)
Pfeiffer, Daniel
Chair of Information Systems and Information Management (IS)
Räckers, Michael
Chair of Information Systems and Information Management (IS)

Promotionen, aus denen die Publikation resultiert

Analysis of Semantic Business Process Models - Techniques Supporting Business Process Improvement and Compliance Checking
Candidate: Bergener, Philipp | Supervisors: Becker, Jörg
Period of time: 01/08/2007 - 29/01/2013
Doctoral examination procedure finished at: Doctoral examination procedure at University of Münster
Domänenspezifisches Prozessmanagement – Konzeption und Evaluation einer Prozessmodellierungs- und -analysemethode für die öffentliche Verwaltung
Candidate: Räckers, Michael | Supervisors: Becker, Jörg; Müller-Funk, Ulrich
Period of time: 01/05/2006 - 13/01/2010
Doctoral examination procedure finished at: Doctoral examination procedure at University of Münster