Customer Service in Social Media - An Empirical Study of the Airline Industry
Carnein Matthias, Homann Leschek, Trautmann Heike, Vossen Gottfried, Kraume Karsten
Research article in edited proceedings (conference) | Peer reviewedDetails about the publication
Editors: Bernhard Mitschang and Norbert Ritter and Holger Schwarz and Meike Klettke and Andreas Thor and Oliver Kopp and Matthias Wieland
Book title: Proceedings of the 17th Conference on Database Systems for Business, Technology, and Web (BTW '17)
Page range: 33-40
Publisher: Gesellschaft für Informatik
Title of series: Lecture Notes in Informatics (LNI) (ISSN: 978-3-88579-660-2)
Volume of series: P-266
Status: Published
Release year: 2017
Language in which the publication is written: English
Conference: 17th Conference on Database Systems for Business, Technology, and Web (BTW '17), Stuttgart, Germany
Keywords: Customer Service; Social Media; Twitter; Facebook; Airline Industry; CRM; Analytics
Authors from the University of Münster
| Carnein, Matthias | |
| Homann, Leschek | |
| Trautmann, Heike | |
| Vossen, Gottfried |