How to inform the point of single contact? – A business process based approach
Bergener P, Pfeiffer D, Räckers M
Research article in edited proceedings (conference) | Peer reviewedAbstract
The EU-Service-Directive will lead to big challenges for public administrations. The administrations have to offer a point of single contact supporting the customer. This point of single contacts needs an overview of the administrational processes to perform his task. As processes from different organizations and organizational units are relevant for the EU-Service-Directive they can only be captured by using a distributed approach. The contribution of this paper is to present a domain specific distributed modeling method which allows a fast, efficient, and consistent capturing of the information needed for the point of single contact.
Details about the publication
Editors: Hansen HR, Karagiannis D, Fill H-G
Book title: Business Services: Konzepte, Technologien, Anwendungen. 9. Internationale Tagung Wirtschaftsinformatik 25.-27. Februar 2009, Wien
Page range: 635-644
Publisher: Österreichische Computer Gesellschaft
Title of series: books@ocg.at
Volume of series: 247
Status: Published
Release year: 2009
Language in which the publication is written: English
Conference: 9. Internationale Tagung Wirtschaftsinformatik, Wien, Österreich
Authors from the University of Münster
| Bergener, Philipp | Chair of Information Systems and Information Management (IS) |
| Pfeiffer, Daniel | Chair of Information Systems and Information Management (IS) |
| Räckers, Michael | Chair of Information Systems and Information Management (IS) |
Promotionen, aus denen die Publikation resultiert
| Analysis of Semantic Business Process Models - Techniques Supporting Business Process Improvement and Compliance Checking Candidate: Bergener, Philipp | Supervisors: Becker, Jörg Period of time: 01/08/2007 - 29/01/2013 Doctoral examination procedure finished at: Doctoral examination procedure at University of Münster | |
| Domänenspezifisches Prozessmanagement – Konzeption und Evaluation einer Prozessmodellierungs- und -analysemethode für die öffentliche Verwaltung Candidate: Räckers, Michael | Supervisors: Becker, Jörg; Müller-Funk, Ulrich Period of time: 01/05/2006 - 13/01/2010 Doctoral examination procedure finished at: Doctoral examination procedure at University of Münster |