How to inform the point of single contact? – A business process based approach
Bergener P, Pfeiffer D, Räckers M
Research article in edited proceedings (conference) | Peer reviewedAbstract
The EU-Service-Directive will lead to big challenges for public administrations. The administrations have to offer a point of single contact supporting the customer. This point of single contacts needs an overview of the administrational processes to perform his task. As processes from different organizations and organizational units are relevant for the EU-Service-Directive they can only be captured by using a distributed approach. The contribution of this paper is to present a domain specific distributed modeling method which allows a fast, efficient, and consistent capturing of the information needed for the point of single contact.
Details about the publication
Publisher: Hansen HR, Karagiannis D, Fill H-G
Book title: Business Services: Konzepte, Technologien, Anwendungen. 9. Internationale Tagung Wirtschaftsinformatik 25.-27. Februar 2009, Wien
Page range: 635-644
Publishing company: Österreichische Computer Gesellschaft
Title of series: books@ocg.at
Volume of series: 247
Status: Published
Release year: 2009
Language in which the publication is written: English
Conference: 9. Internationale Tagung Wirtschaftsinformatik, Wien, Österreich, undefined
Authors from the University of Münster
| Bergener, Philipp | Chair of Information Systems and Information Management (IS) |
| Pfeiffer, Daniel | Chair of Information Systems and Information Management (IS) |
| Räckers, Michael | Chair of Information Systems and Information Management (IS) |