Measuring Service Productivity: The Case of a German Mobile Service Provider

Rauer Hans Peter (2014)

In: (eds.), . Waikoloa, Big Island: .

Research article in edited proceedings (conference)

Performance Benchmarking for Designing Interaction Routines – Managing Trade-offs in Service Co-creation with the Data Envelopment Analysis

Becker Jörg, Beverungen Daniel, Breuker Dominic, Dietrich Hanns-Alexander, Rauer Hans Peter (2013)

In: (eds.), . (kein Verlag angegeben).

Research article in edited proceedings (conference)

Guidelines for Reporting Productivity Studies: A Review of the Reproducibility of DEA in the Service Sector

Becker Jörg, Beverungen Daniel, Breuker Dominic, Dietrich Hanns-Alexander, Rauer Hans Peter (2013)

In: International Journal of Services and Operations Management, 16(3).

Research article (journal)

Service Productivity Management – Status Quo and Directions for the Design of Conceptual Modeling Grammars.

Becker Jörg, Beverungen Daniel, Knackstedt Ralf, Rauer Hans Peter, Sigge Daniel (2012)

In: (eds.), . (kein Verlag angegeben).

Research article in edited proceedings (conference)

Ansätze zur methodischen Unterstützung der Konstruktion von Produktivitätsmodellen für die Data Envelopment Analysis – Entwicklung eines Softwareprototypen zur Umsetzung und Evaluation

Becker Jörg, Knackstedt Ralf, Beverungen Daniel, Dietrich Hanns-Alexander, Breuker Dominic, Rauer Hans Peter (2012)

In: Böhmann Tilo, Knackstedt Ralf, Leimeister Jan Marco, Nüttgens Markus, Thomas Oliver (eds.), Service Engineering & Management. Norderstedt: .

Research article (book contribution)

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Measuring Service Productivity: The Case of a German Mobile Service Provider Rauer Hans Peter (2014) In: (eds.), . Waikoloa, Big Island: . Research article in edited proceedings (conference)
On the Ontological Expressiveness of Conceptual Modeling Grammars for Service Productivity Management Becker Jörg, Beverungen Daniel, Knackstedt Ralf, Rauer Hans Peter, Sigge Daniel (2014) In: Information Systems and e-Business Management, 12(3). Research article (journal)
Performance Benchmarking for Designing Interaction Routines – Managing Trade-offs in Service Co-creation with the Data Envelopment Analysis Becker Jörg, Beverungen Daniel, Breuker Dominic, Dietrich Hanns-Alexander, Rauer Hans Peter (2013) In: (eds.), . (kein Verlag angegeben). Research article in edited proceedings (conference)
Softwaregestützte Konstruktion von Produktivitätsmodellen im Facility Management Becker Jörg, Bernhold Torben, Beverungen Daniel, Kaling Nina, Knackstedt Ralf, Lellek Vanessa, Rauer Hans Peter (2013) In: Thomas Oliver, Nüttgens Markus (eds.), Dienstleistungsmodellierung 2012: Product-Service Systems und Produktivität. Wiesbaden: . Research article (book contribution)
Guidelines for Reporting Productivity Studies: A Review of the Reproducibility of DEA in the Service Sector Becker Jörg, Beverungen Daniel, Breuker Dominic, Dietrich Hanns-Alexander, Rauer Hans Peter (2013) In: International Journal of Services and Operations Management, 16(3). Research article (journal)
Resolving trade-offs in Service Performance Benchmarking using Data Envelopment Analysis Becker Jörg, Beverungen Daniel, Breuker Dominic, Rauer Hans Peter (2012) In: (eds.), . (kein Verlag angegeben). Research article in edited proceedings (conference)
Service Productivity Management – Status Quo and Directions for the Design of Conceptual Modeling Grammars. Becker Jörg, Beverungen Daniel, Knackstedt Ralf, Rauer Hans Peter, Sigge Daniel (2012) In: (eds.), . (kein Verlag angegeben). Research article in edited proceedings (conference)
Construction of Productivity Models: A Tool Supported Approach in the Area of Facility Management Becker Jörg, Bernhold Torben, Beverungen Daniel, Kaling Nina, Knackstedt Ralf, Lellek Vanessa, Rauer Hans Peter (2012) In: Enterprise Modelling and Information Systems Architectures - An International Electronic Journal, 7(1). Research article (journal)
Ansätze zur methodischen Unterstützung der Konstruktion von Produktivitätsmodellen für die Data Envelopment Analysis – Entwicklung eines Softwareprototypen zur Umsetzung und Evaluation Becker Jörg, Knackstedt Ralf, Beverungen Daniel, Dietrich Hanns-Alexander, Breuker Dominic, Rauer Hans Peter (2012) In: Böhmann Tilo, Knackstedt Ralf, Leimeister Jan Marco, Nüttgens Markus, Thomas Oliver (eds.), Service Engineering & Management. Norderstedt: . Research article (book contribution)
Softwaregestützte Konstruktion von Produktivitätsmodellen im Facility Management Becker Jörg, Bernhold Torben, Beverungen Daniel, Kaling Nina, Knackstedt Ralf, Lellek Vanesa, Rauer Hans Peter (2012) In: (eds.), Dienstleistungsmodellierung 2012. Wiesbaden: . Research article in edited proceedings (conference)