Managing Business Processes in Times of Continuous Change. Balancing Emergence and Control

vom Brocke J., Franzoi S., Kipping G. & Grisold T.

Zusammenfassung

Organizations need to continuously adapt their business processes to keep pace with dynamic changes in their business environments. This implies that Business Process Management (BPM) needs to shift from static process models and governance structures to ephemeral process conceptualizations.We propose the ‘BPM Sandwich Model’, which balances between top-down control and bottom-up emergence in modern BPM.