Global versus Local Properties of Service Science: Insights from a Comparative International Study on Research Results

Heide Tobias, Tumbas Sanja, Beverungen Daniel, Knackstedt Ralf, Becker Jörg

Zusammenfassung

The purpose of this paper is to provide an early contribution towards ana-lysing and systematizing service research results from different regions of the world in order to increase mutual understanding and international co-operation in the discipline. Against the backdrop of the service economy model and the industrial production model, we code 335 research results and 238 research projects and analyse them on a web-based research portal. Amongst others, the analyses suggest that service research is much more often co-developed with companies in countries described as industrial production economies. The results provide various implications for research institutions, industry, and funding agencies.