AI-Assisted Process Mining for Context-Sensitive Analysis Support

Brützke, Paul; Killewald, Robin; Franzoi, Sandro; vom Brocke, Jan

Forschungsartikel in Sammelband (Konferenz) | Peer reviewed

Zusammenfassung

Process mining adoption and its value realization in organizations is often inhibited by limited transferability of insights into actionable results: Users require extensive contextual knowledge and sophisticated skillsets to derive insights from process mining analyses. Novel generative artificial intelligence (AI) capabilities can aid users in conducting such analyses through natural language queries, thereby offering the potential to add context, assist analysis, and transform insights into actions. Hence, we conducted a design science research study to develop an artifact that facilitates AI-assisted process mining analysis. We evaluated the artifact by interviewing 14 process mining experts to determine its suitability, usefulness, and impact. We find that the artifact enables novel use cases for new and existing user groups by offering context-sensitive process mining analysis support. Our work demonstrates how generative AI can augment process mining in organizations and highlights its potential for automatically integrating contextual knowledge into process mining analyses.

Details zur Publikation

Herausgeber*innenKrasnova, Hanna; Kranz, Johann; Lindgren, Rikard
BuchtitelProceedings of the 33rd European Conference on Information Systems
Seitenbereich1-16
VerlagAIS eLibrary
ErscheinungsortUnited States
StatusVeröffentlicht
Veröffentlichungsjahr2025
Konferenz33rd European Conference on Information Systems (ECIS), Amman, Jordanien
Stichwörter Process Mining; Context; Large Language Model; AI Assistant; AI Agents

Autor*innen der Universität Münster

Franzoi, Sandro
Lehrstuhl für Wirtschaftsinformatik, insbesondere Geschäftsprozessmanagement (Prof. vom Brocke) (BPM)
Killewald, Robin
Lehrstuhl für Wirtschaftsinformatik, insbesondere Geschäftsprozessmanagement (Prof. vom Brocke) (BPM)
vom Brocke, Jan
Lehrstuhl für Wirtschaftsinformatik, insbesondere Geschäftsprozessmanagement (Prof. vom Brocke) (BPM)