Trust after Times of Cyber Crisis

Nowak, David; Brandt, Tobias

Forschungsartikel in Online-Sammlung (Konferenz) | Peer reviewed

Details zur Publikation

Name des RepositoriumsECIS 2025 Proceedings
Artikelnummer2
StatusVeröffentlicht
Veröffentlichungsjahr2025
Sprache, in der die Publikation verfasst istEnglisch
KonferenzEuropean Conference on Information Systems, Amman, Jordanien
Link zum Volltexthttps://aisel.aisnet.org/ecis2025/smart_gov/smart_gov/2
StichwörterIn recent years the public sector and especially critical infrastructures are increasingly targeted by cyber-attacks with impacts extending beyond technical systems. In this article we explore the impact of cyber-attacks on trust relationships between organizations in the public sector. Drawing on 24 interviews in affected municipalities across 2 interview waves, the article follows municipalities through the cyber crisis. We plan to complete a third wave of interviews by the time of the conference. Through a comparative case study, it investigates the complex interplay between cyber crisis and trust, emphasizing the potential of trust repair tactics in mitigating the negative impacts of a trust transgression in the public sector. Furthermore, it highlights how organizational responses after a crisis may provoke negative responses if they are not backed up by a solid communication strategy.

Autor*innen der Universität Münster

Brandt, Tobias
Lehrstuhl für Digitale Innovation und der öffentliche Sektor (Prof. Brandt) (DIPS)
Nowak, David
Lehrstuhl für Digitale Innovation und der öffentliche Sektor (Prof. Brandt) (DIPS)