Trust after Times of Cyber Crisis

Nowak, David; Brandt, Tobias

Forschungsartikel in Online-Sammlung (Konferenz) | Peer reviewed

Details zur Publikation

Name des RepositoriumsECIS 2025 Proceedings
Artikelnummer2
StatusVeröffentlicht
Veröffentlichungsjahr2025
Sprache, in der die Publikation verfasst istEnglisch
KonferenzEuropean Conference on Information Systems, Amman, Jordanien
StichwörterIn recent years the public sector and especially critical infrastructures are increasingly targeted by cyber-attacks with impacts extending beyond technical systems. In this article we explore the impact of cyber-attacks on trust relationships between organizations in the public sector. Drawing on 24 interviews in affected municipalities across 2 interview waves, the article follows municipalities through the cyber crisis. We plan to complete a third wave of interviews by the time of the conference. Through a comparative case study, it investigates the complex interplay between cyber crisis and trust, emphasizing the potential of trust repair tactics in mitigating the negative impacts of a trust transgression in the public sector. Furthermore, it highlights how organizational responses after a crisis may provoke negative responses if they are not backed up by a solid communication strategy.

Autor*innen der Universität Münster

Brandt, Tobias
Nowak, David